Frequently Asked Questions
What is the difference between Vinyl & Polyurethane frame windows?
Our vinyl window options are the stationary and venting octagon. These windows feature a virtually maintenance-free smooth, white vinyl exterior and interior.
Our polyurethane window options are the oval and round stationary windows. These tan wood-grained polyurethane jambs and trims are guaranteed not to rot or leak and can be easily stained or painted to match existing environments.
My wall depth is more than 4-9/16". What do I do?
Extension jambs are available for all our windows in 2" increments. You can find them under the related products heading on all the window pages.
Can I get interior trim for my window?
Yes. You can find trim for ovals, rounds or octagons under the related products heading on all the window pages.
What types of trim are available for my window?
There is vinyl interior colonial casing in 1-piece (assembled) or 8-piece (cut to size and pre-mitred) for our stationary and venting octagon windows in 2 1/4" WM376 style. You can find them under the related products heading on all the octagon pages.
1-piece wood-grain polyurethane casing is available for our round and oval windows in 2 1/4" WM376 style. You can find them under the related products heading on all the round and oval pages.
How soon will my order ship?
Click here for shipping info.
What if my item arrives damaged?
Click here for info on how to handle an item damaged in shipment.
Can I return my item?
Click here for info on how to handle returns. Note: If any item has had an upgrade option added, it becomes a custom order and is not refundable.
Can I turn my venting octagon window so that the hinge is at the side and the window opens like an casement?
No. Accent windows from directepurchase.com are designed to have the hinge located at the top and operate like a awning window. Any deviation from this configuration will void all warranty options.
I've broken the glass on my window. What can I do?
Replacement glass is available for all oval, round and octagon windows. Please call 1.888.284.6917 to confirm fit and place order.
If the octagon is operating, a replacement sash with glass installed is available. Just swap out the old sash with broken glass with the new sash.
If the octagon is stationary, a replacement insulated glass piece is available and replacement glass stops may be needed as they can be easily damaged removing the old glass from the jamb.
Directions for these procedures can be found under the Installation link in the main menu.